These terms are the agreement between you and Penxel Studio for using Workestra. Please read them before you start an office. If you use Workestra for a company, you agree to them on that company's behalf.
1. The service
Workestra is an office of AI agents: you hire agents into roles, give them skills, tell them what you need, and approve the steps that matter. Penxel Studio, Malaysia ("we", "us") provides it, either as an office we host for you or as a separate deployment we set up for your company. Workestra is in early access: features may change, and we will tell you about changes that affect how you use it.
2. Your account
You must be at least 18 and able to enter into a contract. Keep your sign-in details safe and tell us at once if you think someone else has used your account. You are responsible for what happens in your office under your account, including what you ask agents to do and what you approve.
3. Your office and your content
What you put into Workestra, and what your agents produce for you, belongs to you. You give us permission to store and process it only as needed to run your office for you, as described in our Privacy Policy. You confirm you have the right to use the content and accounts you connect.
4. Agents and approvals
Agents act on your instructions and within the limits set in the software: some actions they take alone, some wait for your approval, and some are never available to them. When an agent asks for approval, it shows what it will do. Read it before you approve: an approved action, such as sending an email or inviting a guest, is carried out as shown and may not be reversible.
AI can be wrong. Agents may misunderstand a request, miss something or produce inaccurate results. Check important work before you rely on it, especially anything legal, financial or medical, or anything that goes to your customers.
5. Connected apps and AI engines
Workestra works with services run by others, such as Google (Gmail, Calendar, Drive), Telegram and AI engines like Anthropic's Claude, OpenAI and DeepSeek. Your use of each is also governed by its own terms. AI usage on your own plan or API key is billed to you by that provider. We are not responsible for those services being available or for their changes.
6. Acceptable use
You agree not to use Workestra to break the law, send spam or unwanted bulk messages, harass anyone, infringe others' rights, handle data you have no right to handle, or try to get around the approval and safety limits, break into the service or disrupt it. We may suspend an office that does, and will tell you why unless the law prevents it.
7. Fees
During early access, the fees for your office, if any, are agreed with you in writing before you start. AI provider costs are separate and paid by you to the provider, unless we agree otherwise in writing.
8. Availability and support
We work to keep Workestra running and secure, back it up daily and monitor it, but we cannot promise it will always be available or free of errors. We may pause the service for maintenance, and will give notice of planned work where we can.
9. Ending
You can stop using Workestra at any time by telling us. We may end the service with 30 days' notice, or at once if you seriously break these terms. Before your office closes you can ask us for an export of your data. After it closes we delete your data as described in the Privacy Policy.
10. Liability
Workestra is provided as it is. To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost data or lost business, or for actions you approved. Our total liability to you for any claim is limited to the fees you paid us for Workestra in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under Malaysian law.
11. Governing law
These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute.
12. Changes to these terms
We may update these terms. We will change the date at the top of the page and tell office owners by email at least 14 days before important changes take effect. If you keep using Workestra after that, the new terms apply.
13. Contact
Questions about these terms: hello@workestra.my.